logo
career-sub-page-img
Salesforce Practice Leader
TORONTO
IOPS – 100121
career-sub-page-img

Job Description

Who You’ll Work With

InciteOps team have certified SFDC practitioner in our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation journey.

 

We are passionate about building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders.

What we are looking for :

InciteOps is looking for an experienced, entrepreneurial, and progressive leader to drive Salesforce services and client success across all industries. The Leader will provide thought leadership to our enterprise clients, set strategic direction for the Salesforce project and COE teams, and ensure the quality execution of business and technology consulting across all Salesforce engagements.

Key Responsibilities:

Accountability for driving quality, sales, recruiting, account management, consulting, and all operational aspects, including:
  • Practice Building – Drive overall account growth through a combination of business development, talent management, oversight of delivery work, and thought leadership with customers.
  • Team & Individual Development – Maximize team performance through an effective team approach that increases productivity and job satisfaction.
  • Engagement Management – Manage engagement risk, project economics including planning and budgeting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.
  • 45%-65% target blended team utilization.
  • Responsible for the profitability of all Salesforce.com offerings with revenue management expectations.
  • Provides oversight and governance of all sold and managed Salesforce.com projects.
  • Drives business development with the proper information, tools, and subject matter expertise to sell engagements within the offering.
  • Develops and delivers best practices, delivery templates, and point-of-view papers.
  • Creates reusable collateral to be used as sales and delivery accelerators.
  • Maintains awareness of industry best practices and business levers for cloud offerings and understands how Slalom practice areas interact.
  • Responsible for People/Career Management and project staffing.
  • Supports recruiting and onboarding of new employees.

Qualifications:

  • Experience managing enterprise large scale clients with multiple initiatives.
  • Active Salesforce.com certifications or ability to achieve relevant certifications upon hire.
  • Technical understanding of Salesforce.com with demonstrated understanding of and experience with Salesforce.com architecture and APIs.
  • Experience with Agile/Scrum and Waterfall methodologies.
  • Expert at project delivery, including all aspects of program management and the SDLC.
  • Salesforce DevOps environment set up skills.
  • Expert communication (verbal and written) with clinet and internal team.
  • Expert business operations (e.g., invoicing, SOWs, margins, utilization).
  • Excellent mentoring and leadership skills.

 

About Us

We were founded in 2018 as a full service digital and information technology consulting, services, and solutions company. Our expertise spans across various industries within Canada and the US, with a strong focus on Digital Infrastructure, DevOps and Cloud Technologies. We are a certified Salesforce Partner and provide implementation and migration services across various industries, ensuring our clients receive the maximum benefit and value from their SaaS investment. We offer a high-value alternative and commensurate expertise to Global System Integrators. Our practice is anchored with a team of exceedingly rare and tenured Salesforce and CRM professionals, with a strong background in both Salesforce Commerce Cloud & Marketing Cloud. We provide a boutique experience, taking on only a handful of large-scale initiatives at a time, ensuring our best and brightest resources are always available. InciteOps is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.

Life at InciteOps

Work where you’re inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Recruiting Process

Learn about our hiring process and get tips on how to apply and prepare for your dream role.

Rewards & Benefits

With Accenture's Total Rewards, you are empowered to be your best—for the business, for your family, and for yourself.

Learn more about InciteOps

We were founded in 2018 as a full service digital and information technology consulting, services, and solutions company. Our expertise spans across various industries within Canada and the US, with a strong focus on Digital Infrastructure, DevOps and Cloud Technologies.

We are a certified Salesforce Partner and provide implementation and migration services across various industries, ensuring our clients receive the maximum benefit and value from their SaaS investment. It’s true.

Our people can’t believe that their work here is actually a job. That’s because innovation is at the heart of everything we do. Every day our people get to imagine new possibilities to help embrace the power of change to create value and share success for our customers.

solution-page-img

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

solution-page-img

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

Contact Us

Innovation is Key

Please complete the form below and one of our experts will be in touch shortly!

Hero section form
contact-img-sub-page